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Medicaleshop’s Return Policy:

Customers can issue a return by logging into their account and submitting a case. Please provide the reason for the return and upload the documents or pictures in support of your reasons for a faster process.

In case of emergency, the customer can call us at (866) 563-6812 and request the customer support team to initiate the return process for them.

Returns Guidelines & Procedures

  • Returnable products must be returned within 30 days of the shipment date. No returns will be accepted after 30 days.
  • Merchandise must be new, unused, and be returned in its original packaging. All returns must have an RGA number (Returned Goods Authorization), unauthorized returns will not be accepted.
  • Return authorization number (RA#) can be obtained from our customer service representative by calling at (866) 563-6812 or by emailing at cs@medicaleshop.com .
  • Write the RA# on the label affixed to your package before shipment. The package must be unused and contains the manufacturer's original packaging, accessories, warranties, instructions manual, etc. Medicaleshop is not responsible for items damaged in transit when returning.
  • Once the product is returned, kindly n otify us with the shipment/return tracking number.
  • All returns will be viewed and inspected before issuing a refund. A refund will be issued on the original mode of payment. Please be advised that the amount of time it takes to issue a refund will vary depending on the vendor, order, and product circumstances.
  • The client is responsible for return shipping charges and restocking fees as per the manufacturer's terms and conditions.
  • Some products are non-returnable and hygiene products, refer to below given detailed information.
  • Defective or damaged items will be accepted for returns.

    • Non-Returnable Items

    Manufacturer's or distributors return policy is provided on every product page under the Returns tab on our website. Please note that due to health and safety measures, we cannot allow a return on the following items:

  • Bulk orders
  • Clearance items
  • Hygiene products
  • Item price below $25
  • International orders
  • Disposable products
  • Bathroom products
  • Anything opened, used, or soiled products
  • Worn items like heel protectors, body braces, bandages, underpads, foam cushions, wheelchair cushions, stockings, splints, body braces that come in contact with the body cannot be returned as they are single-use patient items. Bathing products, toileting       products, CPAP/BIPAP machines.
  • Special order items/Custom-made items such as hospital beds, slings, car seats, mattresses, patient lifts, scooters, custom wheelchairs, lift chairs.

    • Restocking Fees by Brands

    Most of the products on our website are subject to restocking fees. Kindly review a list of vendors, but not limited to, that charge a restocking fee.

  • Action Products: 20%
  • Adaptive Star: Minimum 20%
  • AEL Seating: Upon Inspection
  • Alber USA: 20%
  • AmTryke Tricycles: $50
  • Arcorail: 15%
  • Arjo: Minimum 15%
  • Armedica: 15%
  • Bailey Manufacturing: 20%
  • Berries: 20%
  • Bestcare Lifts: 15% + $50 Inspection Service Fee
  • Bodypoint: 15%
  • Breezy Wheelchairs: 25%
  • Broda Seating: 25%
  • Circle Specialty: Upon Inspection
  • Clinton Industries: 20%
  • Comfort Company: Minimum 20%
  • Convaid: 25%
  • Courtney Bed: Restocking fee may apply
  • De Bug-Beach Wheelchair: 10%
  • Dolomite Walkers: 50%
  • Drive Medical: 25%
  • Easy Walking: $100
  • EasyStand: 10%
  • Ergoactives: 40%
  • Escape Rollators: 15%
  • Etac: 20%
  • Eva Walkers: 20%
  • Everest & Jennings: 25% or $10 (whichever is greater)
  • EWheels Scooters: 20%
  • EZ Access: 15% + $20 Handling fee
  • Health Craft: 20%
  • Hill-Rom: 20%
  • Hoggi Strollers: 20%
  • Hoyer Lifts: 30%
  • Infinity Therapy Table: 25%
  • Inspired By Drive: 25%
  • Invacare: 25%
  • Iwalk-Free: 20%
  • Jazzy Wheelchairs: 15%
  • Jenx: 20%
  • Jonti-Craft: 20%
  • Karman Healthcare: Minimum 15% + Minimum $25 Processing Fee
  • Kaye Products: 25%
  • Ki Mobility (Cushions): 20%
  • Leckey: 30%
  • Leggero: 25%
  • Luggie Scooter: 15%
  • Lumex: 25% or $10 (whichever is greater)
  • Marcy Healthcare: 50%
  • Merits Health Products: 20%
  • Motion Concepts: 25%
  • Opti-Cool Headgear: 20%
  • Opti-Flex CPM: 15%
  • Ormesa: 25%
  • Out-Front: $45
  • Pedicraft Beds: 15%
  • Permobil: 25% or $50 (whichever is greater)
  • Populas Furniture: 25%
  • Pride Mobility: 15%
  • PVI Ramps: 10%
  • R.E.A.L Design: 25%
  • R82: 20%
  • RAM Mounts: 15%
  • RedBarn Enterprise: No Restocking Fee, If unused
  • Ride Designs: 10%
  • Rifton: 15%
  • Roho Cushions: 15%
  • Rollz Motion: 15%
  • Rowheels Inc: 20%
  • Skil-Care Corporation: 20%
  • Skillbuilders: 25%
  • Smirthwaite: 20%
  • Span America: 25%
  • Special Tomato: No Restocking Fee, If unused or Minimum 25%
  • Spinergy: 15%
  • Stealth Products: 25%
  • Supracor Cushions: 15%
  • Symmetric Designs: 25% + $10 Administrative Fee
  • TherAdapt: 10%
  • Therafin: 25%
  • Thera Togs: $25
  • Thomashilfen: 15%
  • Travrsa: 25%
  • Varilite Cushions: 30%
  • WHILL Power Chairs: 15%

    • *Cushions are hygiene items and cannot be returned once opened*

    Order Cancellation Policy

    All cancelation requests are processed as per the specific manufacturer's terms and conditions. Cancellation of order(s) will incur shipping and handling charges plus restocking fees. If your return is not due to manufacturing defects, the original shipping cost, credit card, or PayPal processing fee will be deducted from the total refund. Kindly read the cancellation policy:

  • If you wish to can cancel your order, please contact our customer service at (866) 563-6812 or email us within 8 hours of placing the order.
  • If the item is being shipped at the time of cancellation, the client is responsible for the original shipping cost and return shipping charges.
  • If the item is not shipped yet, we will make every effort to cancel the order provided that we receive the request on time, and can contact the vendor before the item ships.
  • Custom made-to-order and special-order items cannot be canceled once an order is placed, please call us for specific details.
  • The refund on canceled orders will be credited back to the original mode of payment used.
  • The order(s) cant be changed or modified once processed for shipment.
  • Restocking fees may apply as per the manufacturer’s or distributor’s terms and conditions.

    • Damaged merchandise return policy

    Shipment should be inspected immediately upon receipt; you may refuse the delivery if it is damaged. However, if you find damage in the product after accepting delivery or were left at your location without a signature, please call us immediately at (866) 563-6812 within 48 hours to obtain a Return Authorization Number (RA#). After obtaining an RA#, the damaged product must be returned to the manufacturer at the manufacturer's cost. A replacement product will be sent out at no additional charge. Shipment should be inspected immediately upon receipt; you may refuse the delivery if it is damaged. However, if you find damage in the product after accepting delivery or were left at your location without a signature, please call us immediately at (866) 563-6812 within 48 hours to obtain a Return Authorization Number (RA#). After obtaining an RA#, the damaged product must be returned to the manufacturer at the manufacturer's cost. A replacement product will be sent out at no additional charge.

    Non-damaged Merchandise Replacement Policy

    Shipment should be inspected immediately upon receipt; you may refuse the delivery if it is damaged. However, if you find damage in the product after accepting delivery or were left at your location without a signature, please call us immediately at (866) 563-6812 within 48 hours to obtain a Return Authorization Number (RA#). After obtaining an RA#, the damaged product must be returned to the manufacturer at the manufacturer's cost. A replacement product will be sent out at no additional charge.

    Exchange Policy

    Shipment should be inspected immediately upon receipt; you may refuse the delivery if it is damaged. However, if you find damage in the product after accepting delivery or were left at your location without a signature, please call us immediately at (866) 563-6812 within 48 hours to obtain a Return Authorization Number (RA#). After obtaining an RA#, the damaged product must be returned to the manufacturer at the manufacturer's cost. A replacement product will be sent out at no additional charge.

    Items which requires prescription

    Shipment should be inspected immediately upon receipt; you may refuse the delivery if it is damaged. However, if you find damage in the product after accepting delivery or were left at your location without a signature, please call us immediately at (866) 563-6812 within 48 hours to obtain a Return Authorization Number (RA#). After obtaining an RA#, the damaged product must be returned to the manufacturer at the manufacturer's cost. A replacement product will be sent out at no additional charge.

    Parts Replacement Policy

    Shipment should be inspected immediately upon receipt; you may refuse the delivery if it is damaged. However, if you find damage in the product after accepting delivery or were left at your location without a signature, please call us immediately at (866) 563-6812 within 48 hours to obtain a Return Authorization Number (RA#). After obtaining an RA#, the damaged product must be returned to the manufacturer at the manufacturer’s cost. A replacement product will be sent out at no additional charge.

    Order Delivery Refusal Policy

    If the merchandise is refused at the time of delivery or if the package is returned as undeliverable to the shipping address provided at the time of placing the order, then the client will be responsible for refusal shipping charges, return shipping charges and restocking fee in accordance with the manufacturer’s terms and conditions.

    International Customers

    Shipment should be inspected immediately upon receipt; you may refuse the delivery if it is damaged. However, if you find damage in the product after accepting delivery or were left at your location without a signature, please call us immediately at (866) 563-6812 within 48 hours to obtain a Return Authorization Number (RA#). After obtaining an RA#, the damaged product must be returned to the manufacturer at the manufacturer’s cost. A replacement product will be sent out at no additional charge.

    Liability Disclaimers

    Shipment should be inspected immediately upon receipt; you may refuse the delivery if it is damaged. However, if you find damage in the product after accepting delivery or were left at your location without a signature, please call us immediately at (866) 563-6812 within 48 hours to obtain a Return Authorization Number (RA#). After obtaining an RA#, the damaged product must be returned to the manufacturer at the manufacturer’s cost. A replacement product will be sent out at no additional charge.

    Re-Order Policy

  • The manufacturer may make changes to the items without prior notice.
  • If the manufacturer assigns a new item number and discontinues the original product, reordering for that specific item will be discontinued.
  • If the Reorder items are on backorder, the item will be shipped as soon as it becomes available.
  • Reorder Program shipping rates match the standard shipping rates of www.medicaleshop.com.
  • Prices are subject to change.
  • Medicaleshop reserves the right to stop the reorder process at any time without prior notice.
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