Ablenet BIGmack Speech Generating Device - Single-Message AAC

• Manufacturer provides “Two year limited warranty” against defects in materials and manufacturing from the date of purchase.
• The limited warranty is not transferable and is only offered to the first customer who purchases the product.
• Defects or damage that result from: improper operation, storage, misuse or abuse, accident or neglect, contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; subjecting the products to abnormal usage or conditions; or other acts which are not the fault of manufacturer, are excluded from coverage.
• The warranty does not extend to non-durable components, such as rubber accessories, casters, and grips, which are subject to normal wear and need periodic replacement.
• Parts under warranty will be covered at no cost.
• Any labor cost for service under warranty is not covered as per our terms of sale.
• Standard manufacturer terms & conditions apply for warranty of this product.

Please call us for Specific Details.

• We gladly accept returns within 30 days from the date of shipment for a full refund. Unfortunately, we are unable to process returns beyond this timeframe.
• To ensure a smooth return process, all items must be returned in their original condition and packaging.
• A Returned Goods Authorization (RGA) number is required before sending back any item. This helps us process your return efficiently.
• Items must be new, unused, and untampered to qualify for a refund. Customers are responsible for return shipping costs.
• If a return is not due to a manufacturing defect, any applicable payment processing fees (credit card/PayPal) will be deducted from the refund.
• This product is subject to the standard return policy set by the manufacturer.

If you have any questions or need assistance with your return, our team is happy to help. Please contact us for further details.

Q: Why does the LED flash red 3-5 times and not play my message?
A: This is typically related to an issue with the battery installed in the device. There are two primary reasons this can occur:

1. The battery is low or depleted.
2. Your using a battery labeled "Heavy Duty", "Industrial Grade" or "ProCell". These types of batteries handle power differently than regular alkaline batteries, and when used in our devices they respond similar to low/dead batteries. We recommend using a regular alkaline battery to avoid any issues with recording or playing messages.

Replace your battery and try to use it again. If the problem persists contact our Tech Support for further assistance.

Q: Why does the LED flash yellow one time and not play my message?
A: This is an indication that a message is not recorded on the device. Please try recording a new message on your device.

Q: How much record time is available?
A: This device has a total of 2 minutes of record time.

Q: How do I clear all messages off the device?
A: To perform a Master Clear please follow these steps:

1. Turn the device on.
2. Press and hold the Record button until the LED flashes and you hear a beep sound from the device's speaker.
3. All recorded messages are now erased from the memory of the device.

Q: How do I factory reset the device?
A: To factory reset a BIGmack:

1. Turn the BIGmack ON
2. Press and hold the record button for 15 - 20 seconds
3. You should hear the audible beeps and see the LED flash Red 3 - 5 times when this is complete

Q: How to Secure the Colored Switch Cap on the BIGmack
A: To better secure your switch top to the body of your BIGmack, we recommend adding a small amount of semi-permanent adhesive to the threads of the switch top. This will provide additional resistance to help hold the switch top in place. A semi-permanent adhesive such as:

• Elmer's School Glue
• Hot glue from a hot glue crafting gun
• Thread seal tape (otherwise known as plumber's tape)
• Removable mounting or poster putty