Our Policies

Return Policy

We strictly follow the manufacturer or distributor return and warranty policies. To return a product, log into your account to submit a case or call us at (866) 563-6812 for assistance. Returns must be made within 30 days, with items in new, unused condition and their original packaging, accompanied by an RGA number. In case of emergency, the customer can call us at (866) 563-6812 and request the customer support team to initiate the return process for them. Know the Restocking Fees by Brands and more

Shipping & Handling

Products are shipped directly either from the manufacturer or the distributor. Upon request, we will provide clients with information about stock status and availability of specific products, from the manufacturer or distributor. For important details regarding shipping time, cost, and status please read our shipping & handling policy here. Read the Shipping Disclaimer for products on shipping price not included.

Warranty Policy

Medicaleshop adheres to manufacturer/distributor warranty policies. Coupon codes from our website or marketing channels can be accepted, declined, or limited at our discretion, and orders using them may be canceled due to errors or fraud. Gift certificates are subject to our order, shipping, privacy, and safety policies, and clients can inquire about their redemption status. Read the full warranty policy here

Payment Terms

We accept purchase orders with Net 30 terms for government entities, educational institutes, and hospitals. Payment options include major credit/debit cards, PayPal, wire transfers, and checks, with international transactions requiring ID proof and incurring a 3% fee. For wire transfers and checks, contact us at (866) 563-6812 International shipping quotes are available upon request, with a 12-48 hour response time. Read payment terms in detail here

Image Disclaimer

The images used on the website are for reference only and do not reflect the actual configuration of the product. We do not provide any guarantee as to the accuracy, completeness, or suitability of the images shown of the products for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Sales Tax Policy At Medicaleshop

When you purchase items from Medicaleshop and have them shipped to locations within the United States, including its territories, it's important to be aware that your order may be subject to taxation. Medicaleshop.com complies with the Sales Tax Regulations of every state, and our team is here to help our Clients with Sales Tax compliance applicable to their transactions. Read all the important information on Sales Tax here

Medicaleshop is committed to protecting your privacy and securely handling your personal information. Know more: important information on Sales Tax here