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Frequently Asked Questions
Account
1. How do I create an account with Medicaleshop?
Here's how to create an account on Medicaleshop:
- i. Click on the "Account" button located in the top right corner of the page.
- ii. Select the "Create Account" option.
- iii. Fill out the required information in the registration form.
- iv. Choose to create an account using Apple ID or Google account for a faster and more convenient process.
- v. If you want to register with your email, then click next, you will be asked to verify your email for a secure shopping experience. Check your email for security code. Enter the code to the space given and click submit to successfully register with Medicaleshop.
Once you've completed these steps, you'll have a Medicaleshop account and can start exploring our products and services.
2. Is it necessary to create an account?
You're certainly welcome to place an order as a guest , you just need to verify your email at the time of checkout, enter your email address, then click on the verify button, check your email for security code, and then enter the code to verify email. Once the email is verified you will see a green colored checkbox.
3. What is a business account?
Business account is mainly for Business to Business segments. Benefits include but are not limited to: Net 30 payment terms, dedicated account manager, special pricing, & bulk order discounts.
4. What are the benefits of signing up with Medicaleshop?
Signing up with Medicaleshop offers several advantages. You can enjoy exclusive deals and discounts, track your orders, easily manage returns, and receive personalized product recommendations. With a Medicaleshop account, you'll have a more convenient and personalized shopping experience.
Search Item
1. How to search for items?
To find what you're looking for on Medicaleshop, simply:
For a more visual search, you can also:
- i. Enter the item's name or model number into the search bar located at the top of the page.
- ii. Click the search button to view relevant results.
For a more visual search, you can also:
- i. Click the camera icon next to the search bar.
- ii. Upload an image of the product you're interested in.
Customize your items
1. How to buy customized rehab equipment on Medicaleshop?
Medicaleshop offers personalized assistance, including size charts and product recommendations. Shop directly from Medicaleshop’s product page, select the right options needed and proceed to checkout. You can also request a quote for any desired item and receive tailored instructions and pricing.
2. How to purchase parts and accessories for medical equipment?
To help you find the right parts and accessories for your medical equipment! We offer two convenient ways to do so:
- i. Fill out our online form: Fill out the form with details about the equipment you have and the parts you need. This helps us ensure compatibility and find the perfect match.
- ii. Give us a call or send an email: If you prefer a more personalized approach, feel free to call us at (866) 563-6812 or send an email to csteam@medicaleshop.com. Our knowledgeable customer service team will be happy to assist you and answer any questions you may have.
3. How can I check the stock availability before placing the order?
While we try our best to keep our stock levels updated online, some items might not reflect real-time availability. To ensure we have what you need before placing an order, feel free to call us at (866) 563-6812 or email csteam@medicaleshop.com. We're happy to check stock and answer any questions you might have
Manage Shopping Cart
1. How to add items to cart?
To add items to your cart on Medicaleshop, follow these simple steps:
You can view your cart at any time by clicking on the cart icon in the top right corner of the website. There, you can also modify quantities or remove items.
- i. Browse the website and find the product you'd like to purchase.
- ii. Select the desired options, such as size, color, or quantity, if applicable.
- iii. Click the "Add to Cart" button. The item will be added to your shopping cart.
- iv. Continue shopping or proceed to checkout to complete your purchase.
You can view your cart at any time by clicking on the cart icon in the top right corner of the website. There, you can also modify quantities or remove items.
2. Can I save items for later?
Absolutely! If you see something you like but aren't ready to buy, simply click the heart button (♥) on the item's image. This will add it to your Wishlist for future reference. You can easily access your Wishlist at any time to review and purchase the saved items when you're ready.
3. How to check and apply promotions and discounts on cart?
To apply available discounts and promotions to your cart:
The discount will be automatically applied to your total order amount, providing you with a reduced price. You can also check for available coupons and apply them at the checkout page.
- i. Add the desired items to your shopping cart.
- ii. Proceed to the cart page.
- iii. Look for the "Coupons" section.
- iv. Select the applicable coupon from the list or enter the coupon code in the provided field.
- v. Click "Apply" to activate the discount.
The discount will be automatically applied to your total order amount, providing you with a reduced price. You can also check for available coupons and apply them at the checkout page.
4. Can I set up auto reorder for items?
Yes, you can definitely set up auto-reorder for items on Medicaleshop. This convenient feature allows you to schedule regular deliveries of your favorite products, ensuring you never run out.
Request a Quote Online
1. Can I request special pricing for items?
Absolutely! We offer two ways to request special pricing for items:
For custom parts and accessories, feel free to contact us directly at (866) 563-6812 or email csteam@medicaleshop.com. We're happy to assist you further!
- i. Request a Quote for multiple items: Simply add the products you're interested in to your cart and click the "Create Quote Request" button. This is a quick and easy way to request a quote.
- ii. Single Item Quote: For a specific item, you can click the "Add to Quote" button on the product page.
For custom parts and accessories, feel free to contact us directly at (866) 563-6812 or email csteam@medicaleshop.com. We're happy to assist you further!
2. How to request a quote for multiple items?
To request a quote for multiple items on Medicaleshop, follow these steps:
- i. Add all the desired items to your shopping cart.
- ii. Look for the "Create Quote Request" button. Click the button to submit your request.
Medicaleshop will then process your request and send a quote with special pricing directly to your email. This saves you time and allows you to compare pricing before placing an order. For custom parts and accessories, contacting them directly at (866) 563-6812 or emailing csteam@medicaleshop.com is the best option.
Auto Reorder Subscription
1. What is Auto Reorder Subscription?
Auto Reorder is a subscription service that allows you to automatically purchase your favorite products at regular intervals. Simply select the items & the quantities you need, choose your preferred delivery schedule, and enjoy the convenience of never running out of stock. As a bonus, you'll receive a 5% discount on all auto-reorder purchases.
2. Why should I subscribe for auto reorder?
Auto Reorder simplifies your life by ensuring you never run out of essentials. Select your favorite items, set your preferred delivery schedule, and enjoy the convenience of automatic reorders. Plus, save 5% on every order to make it even more rewarding.
3. Step-by-step how to set up for auto reorder?
To set up Auto Reorder:
- i. Add the items you want to reorder to your cart.
- ii. Look for the subscription checkbox next to each item.
- iii. Check the box for the items you want to include in Auto Reorder.
- iv. Select your desired reorder frequency: Choose how often you'd like the items to be automatically shipped.
- v. Proceed to checkout to complete the setup.
4. What items are eligible for auto reorder?
All the items eligible for auto reorder contain an option to subscribe in the cart.
Discounts
1. How can I apply coupons on my order?
Applying coupons at Medicaleshop is easy! Here's how:
- i. Add your desired items to the cart.
- ii. Proceed to the cart page. Look for the "Coupons" section or a similar field.
- iii. You'll see a list of eligible coupons. Select the one that best suits your purchase.
- iv. Alternatively, if you have a promo code, enter it in the blank space provided.
- v. Click "Apply" to activate the discount.
- - Only one coupon can be used per order.
- - Some coupons might have brand-specific restrictions. If unsure, email csteam@medicaleshop.com for clarification.
Important to remember:
2. For how long is the coupon code valid?
Each coupon has a different validity period. Validity of each coupon is mentioned on the coupon itself.
Checkout and Order
1. How can I checkout multiple items together?
To checkout multiple items together on Medicaleshop, simply:
If you're looking for a quote or special pricing for multiple items, you can also:
- i. Add all the desired items to your shopping cart.
- ii. Proceed to the cart page.
- iii. Review the items you've selected.
- iv. Click the "Proceed To Checkout" button to proceed to the payment and shipping information.
If you're looking for a quote or special pricing for multiple items, you can also:
- iv. Click the "Create Quote Request" button on the cart page.
2. What is express checkout?
If you wish to order a single item, click on the Express Checkout button for easy and fast checkout.
3. Where can I see my order details?
- 1. Log in to your Medicaleshop account: If you haven't already, enter your email address and password to access your account.
- 2. Navigate to the "Orders" section: Look for the Manage Orders option located in the top right corner of the page.
- 3. View your order history: Once you're in the "Orders" section, you should see a list of your past and current orders.
- 4. Find the specific order you're looking for: You can scroll through the list to find the desired order.
- 5. View order details: Click on the “View Order Details” option to see detailed information.
Shipping and delivery
1. What are the special delivery charges?
We offer all types of deliveries depending upon the item's requirement. The charges are determined on the basis of shipping location.
Read more for specific delivery requirements.
2. How can I find the shipping details of my product?
If you have created an account with Medicaleshop, login to your account and you will get all of your tracking information. After placing an order with Medicaleshop.com, you will get order updates on your given email.
3. Do you ship internationally? If so, what are the charges?
Global shipping is available at Medicaleshop. Restrictions may apply on certain items for international shipping due to manufacturer global sales policies.
4. What is the lead time for my order to deliver?
The shipping of the items usually takes 5-6 business days to deliver depending upon the stock availability of the item. Customized items may take more time as it depends upon the manufacturer’s workflow.
Return and Cancellation
1. What is the process of initiating returns?
Medicaleshop strictly follows the manufacturer’s return and exchange policies. Click here to read more.
2. What are the items which are not returnable?
Manufacturer’s or distributors return policy is provided on every product page under the “Returns” tab on our website. Please note that due to health and safety measures, we cannot allow return on the following items
- i. Bulk orders
- ii. Clearance items
- iii. Hygiene products
- iv .Item price below $25
- v. International orders
- vi. Disposable products
- vii. Bathroom products
- viii. Anything opened, used or soiled products
- ix. Worn items like heel protectors, body braces, bandages, under pads, foam cushions, wheelchair cushions, stockings, splints, body braces that come in contact with the body cannot be returned as they are single-use patient items. Bathing products, toileting products, CPAP/BIPAP machines.
- x. Special order items/Custom made items such as hospital beds, slings, car seats, mattresses, patient lifts, scooters, custom wheelchairs, etc.
3. If I made a mistake on my online order, how do I change it?
You can fill out the form by choosing your concerned subject online at Contact-Us Form or raise a Support Cases. We are available from 8:00am to 5:00pm EST. Call us at (866) 563-6812 at your earliest convenience and we will help you with the solution. If you are not able to reach us via call, you can also email to csteam@medicaleshop.com and we will give you a call back as soon as we are able.
4. How can I cancel my order?
Here's how you can cancel your Medicaleshop order:
Please note: The cancellation process may vary slightly depending on the order status and the specific terms and conditions of Medicaleshop. If you have any questions or encounter difficulties, feel free to contact Medicaleshop's customer service for assistance.
- i. Log in to your Medicaleshop account.
- ii. Select the Manage Orders section.
- iii. Find the order you wish to cancel. Click on View Order Details button
- iv. Click on the Cancellation Request button.
- v. Follow the on-screen instructions to complete the cancellation request.
Please note: The cancellation process may vary slightly depending on the order status and the specific terms and conditions of Medicaleshop. If you have any questions or encounter difficulties, feel free to contact Medicaleshop's customer service for assistance.
Sales Tax Exempt
1. How do I submit a Tax Exempt document to Medicaleshop, and why is it required?
If you are sales exempt, then simply upload your sale exempt document at the time of checkout, the tax will be waived if the document submitted is valid. You can also email us the sales tax exempt document
Payment Methods
1. Do you accept credit cards?
Yes, we do accept credit cards. For any questions related to payment, please contact our service team through Chat, Call, Contact Form, or Email.
2. Do you have any payment terms?
Yes, we provide Net 30 payment terms which are exclusively for B2B and B2G segments.
3. Does Medicaleshop accept insurance?
No, Medicaleshop does not accept insurance.
4. What is Paypal Pay Later?
PayPal Pay Later is a convenient payment option that allows you to purchase items now and pay for them later, either in installments or interest-free. This can be helpful for managing larger purchases or unexpected expenses.
For more detailed information and to check your eligibility, please visit the official PayPal website: https://www.paypal.com/
5. Does Medicaleshop accept FSA/HSA dollars?
Yes, Medicaleshop accepts FSA and HSA dollars. This means you can use your Flexible Spending Account or Health Savings Account funds to purchase eligible healthcare products from our store. Enjoy the convenience of using your pre-tax dollars to cover qualified medical supply expenses.
Loyalty Points
1. What are loyalty points? How can I earn these?
Loyalty points are a reward system that Medicaleshop offers to its customers. As you shop and engage with Medicaleshop, you'll earn points that can be redeemed for discounts on future purchases. Once you've accumulated loyalty points, you can redeem them for discounts on your next purchases.
2. How to use loyalty reward points?
To use your loyalty reward points at Medicaleshop:
- i. Add the items you want to purchase to your cart.
- ii. Proceed to checkout.
- iii. Look for Apply Loyalty Points in the Payment Method section
- iv. Enter the number of points you want to redeem.
- v. Click Apply Points to use your points. The discount from your loyalty points will be automatically applied to your total order amount.
Purchase Order
1. How can educational institutions and B2B businesses submit purchase orders to Medicaleshop?
We accept purchase orders from education institutions across the USA. For other B2B businesses, please reach out to the customer service team to check for eligibility for Net 30 Terms. You can submit purchase orders via email to csteam@medicaleshop.com
W9 Form
1. Do you provide W9 form?
Yes, please email to csteam@medicaleshop.com for W9 form. Or you can submit W9 form request online by filling Contact-Us Form.
Feedback and Review
1. Does Medicaleshop read customer reviews?
Absolutely! We at Medicaleshop take customer feedback very seriously. Your reviews help us understand your needs and improve our products and services. We appreciate your input and strive to make your shopping experience as positive as possible.
Contact Us
1. What is the best way to contact Medicaleshop?
There are multiple ways in which you can contact us.
- i. Chat
- ii. Contact Us Form
- iii. Support Cases
- iv. Call : (866) 563-6812
- v. Email : csteam@medicaleshop.com
2. At what time can I contact the customer service?
Our customer service team is available from Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time
Installation Service
1. How can I request installation or repair services from Medicaleshop?
You can request for installation and repair services by contacting us through our contact form online and our team will reach out to you shortly. Note: Please mention your complete address, product details and the type of service you want.