Medicaleshop’s Return Policy:
Customers can issue a return by logging into their account and submitting a case. Please provide the reason for the return and upload the documents or pictures in support of your reasons for a faster process.
In case of emergency, the customer can call us at (866) 563-6812 and request the customer support team to initiate the return process for them.
Returns Guidelines & Procedures
Returnable products must be returned within 30 days of the shipment date. No returns will be accepted after 30 days.Merchandise must be new, unused, and be returned in its original packaging. All returns must have an RGA number (Returned Goods Authorization), unauthorized returns will not be accepted.Return authorization number (RA#) can be obtained from our customer service representative by calling at (866) 563-6812 or by emailing at [email protected] .Write the RA# on the label affixed to your package before shipment. The package must be unused and contains the manufacturer's original packaging, accessories, warranties, instructions manual, etc. Medicaleshop is not responsible for items damaged in transit when returning.Once the product is returned, kindly n otify us with the shipment/return tracking number.All returns will be viewed and inspected before issuing a refund. A refund will be issued on the original mode of payment. Please be advised that the amount of time it takes to issue a refund will vary depending on the vendor, order, and product circumstances.The client is responsible for return shipping charges and restocking fees as per the manufacturer's terms and conditions.Some products are non-returnable and hygiene products, refer to below given detailed information.Defective or damaged items will be accepted for returns. Non-Returnable Items
Manufacturer's or distributors return policy is provided on every product page under the Returns tab on our website. Please note that due to health and safety measures, we cannot allow a return on the following items:
Bulk ordersClearance itemsHygiene productsItem price below $25International ordersDisposable productsBathroom productsAnything opened, used, or soiled productsWorn items like heel protectors, body braces, bandages, underpads, foam cushions, wheelchair cushions, stockings, splints, body braces that come in contact with the body cannot be returned as they are single-use patient items. Bathing products, toileting products, CPAP/BIPAP machines.Special order items/Custom-made items such as hospital beds, slings, car seats, mattresses, patient lifts, scooters, custom wheelchairs, lift chairs.Restocking Fees by Brands
Most of the products on our website are subject to restocking fees. Kindly review a list of vendors, but not limited to, that charge a restocking fee.
Action Products: 20%Adaptive Star: Minimum 20%AEL Seating: Upon InspectionAlber USA: 20%AmTryke Tricycles: $50Arcorail: 15%Arjo: Minimum 15%Armedica: 15%Bailey Manufacturing: 20%Berries: 20%Bestcare Lifts: 15% + $50 Inspection Service FeeBodypoint: 15%Breezy Wheelchairs: 25%Broda Seating: 25%Circle Specialty: Upon InspectionClinton Industries: 20%Comfort Company: Minimum 20%Convaid: 25%Courtney Bed: Restocking fee may applyDe Bug-Beach Wheelchair: 10%Dolomite Walkers: 50%Drive Medical: 25%Easy Walking: $100EasyStand: 10%Ergoactives: 40%Escape Rollators: 15%Etac: 20%Eva Walkers: 20%Everest & Jennings: 25% or $10 (whichever is greater)EWheels Scooters: 20%EZ Access: 15% + $20 Handling feeHealth Craft: 20%Hill-Rom: 20%Hoggi Strollers: 20%Hoyer Lifts: 30%Infinity Therapy Table: 25%Inspired By Drive: 25%Invacare: 25%Iwalk-Free: 20%Jazzy Wheelchairs: 15%Jenx: 20%Jonti-Craft: 20%Karman Healthcare: Minimum 15% + Minimum $25 Processing FeeKaye Products: 25%Ki Mobility (Cushions): 20%Leckey: 30%Leggero: 25%Luggie Scooter: 15%Lumex: 25% or $10 (whichever is greater)Marcy Healthcare: 50%Merits Health Products: 20%Motion Concepts: 25%Opti-Cool Headgear: 20%Opti-Flex CPM: 15%Ormesa: 25%Out-Front: $45Pedicraft Beds: 15%Permobil: 25% or $50 (whichever is greater)Populas Furniture: 25%Pride Mobility: 15%PVI Ramps: 10%R.E.A.L Design: 25%R82: 20%RAM Mounts: 15%RedBarn Enterprise: No Restocking Fee, If unusedRide Designs: 10%Rifton: 15%Roho Cushions: 15%Rollz Motion: 15%Rowheels Inc: 20%Skil-Care Corporation: 20%Skillbuilders: 25%Smirthwaite: 20%Span America: 25%Special Tomato: No Restocking Fee, If unused or Minimum 25%Spinergy: 15%Stealth Products: 25%Supracor Cushions: 15%Symmetric Designs: 25% + $10 Administrative FeeTherAdapt: 10%Therafin: 25%Thera Togs: $25Thomashilfen: 15%Travrsa: 25%Varilite Cushions: 30%WHILL Power Chairs: 15%*Cushions are hygiene items and cannot be returned once opened*
Order Cancellation Policy
All cancelation requests are processed as per the specific manufacturer's terms and conditions. Cancellation of order(s) will incur shipping and handling charges plus restocking fees. If your return is not due to manufacturing defects, the original shipping cost, credit card, or PayPal processing fee will be deducted from the total refund. Kindly read the cancellation policy:
If you wish to can cancel your order, please contact our customer service at (866) 563-6812 or email us within 8 hours of placing the order.If the item is being shipped at the time of cancellation, the client is responsible for the original shipping cost and return shipping charges.If the item is not shipped yet, we will make every effort to cancel the order provided that we receive the request on time, and can contact the vendor before the item ships.Custom made-to-order and special-order items cannot be canceled once an order is placed, please call us for specific details.The refund on canceled orders will be credited back to the original mode of payment used.The order(s) cant be changed or modified once processed for shipment.Restocking fees may apply as per the manufacturer’s or distributor’s terms and conditions. Damaged merchandise return policy
All shipments must be inspected immediately upon receipt. If the shipment is damaged, you have the right to refuse the delivery. Once the delivery has been accepted, Medicaleshop will not be held liable for any damages. However, if you find damage in the product as it was left at your location without a signature, please call us immediately at (866) 563-6812 within 48 hours to obtain a Return Authorization Number (RA#). After obtaining an RA#, the damaged product must be returned to the manufacturer at the manufacturer’s cost. A replacement product will be sent out at no additional charge.
Non-damaged Merchandise Replacement Policy
If you need to replace a product that is not damaged, please contact us within 30 days of receipt. A Return Authorization Number (RA#) must be obtained before returning the product. The product must be unused, in its original packaging, and in resalable condition. Customers are responsible for the return shipping cost, and a restocking fee may apply as per the manufacturer’s terms. Once the product is received and inspected, a replacement or refund will be processed.
Exchange Policy
For exchanges, please contact us within 30 days of receipt to obtain a Return Authorization Number (RA#). Products must be in new and unused condition and in their original packaging. Customers are responsible for shipping costs for both returning the product and shipping the replacement product. Some products may be subject to additional fees based on the manufacturer’s policies.
Items which requires prescription
Certain items require a valid prescription to be processed. Please ensure the prescription is provided at the time of placing the order to avoid delays. If such an item is returned or exchanged, it must comply with the manufacturer’s policies and cannot be accepted if opened or used unless it is defective or damaged upon delivery.
Parts Replacement Policy
For replacement parts, please contact us within 30 days of receipt. A Return Authorization Number (RA#) is required to process the replacement. The defective or incorrect part must be returned to the manufacturer at their cost if the error is on their end. Replacement parts will be shipped promptly once the return is processed. If the wrong part was ordered by the customer, additional shipping and restocking fees may apply.
Order Delivery Refusal Policy
If the merchandise is refused at the time of delivery or if the package is returned as undeliverable to the shipping address provided at the time of placing the order, the customer will be responsible for refusal shipping charges, return shipping charges, and a restocking fee in accordance with the manufacturer’s terms and conditions. Refunds will be processed once the merchandise is received and inspected.
International Customers
International shipments must be inspected immediately upon receipt. If the product is damaged or incorrect, please contact us within 48 hours to obtain a Return Authorization Number (RA#). The damaged or incorrect product must be returned to the manufacturer at the manufacturer’s cost if the issue is their fault. Additional customs duties, taxes, and shipping fees may apply for international orders, and these are non-refundable.
Liability Disclaimers
We are not responsible for delays, damages, or losses caused by shipping carriers. Once the product has been shipped, liability for delivery rests with the carrier. If a product arrives damaged or incorrect, please contact us immediately to resolve the issue. We disclaim liability for misuse, unauthorized alterations, or improper installation of any product. Please refer to the manufacturer’s warranty for further details.
Re-Order Policy
The manufacturer may make changes to the items without prior notice.If the manufacturer assigns a new item number and discontinues the original product, reordering for that specific item will be discontinued.If the Reorder items are on backorder, the item will be shipped as soon as it becomes available.Reorder Program shipping rates match the standard shipping rates of www.medicaleshop.com.Prices are subject to change.Medicaleshop reserves the right to stop the reorder process at any time without prior notice.
