• The manufacturer offers a Limited Lifetime warranty on this product against defects in workmanship and materials arising under normal use by the original purchaser.
• Parts under warranty will be covered at no cost.
• Any labor cost for service under warranty is not covered as per our terms of sale.
• Standard manufacturer terms & conditions are applicable for warranty of this product.

Please call us for specific details.

• Returns are accepted within 30 days from the date of shipment. Unfortunately, we are unable to process returns beyond this period.
• A 15% restocking fee applies to all returns, along with any applicable shipping charges.
• All returns require a Returned Goods Authorization (RGA) number before being sent back. Returns without prior authorization cannot be accepted.
• Products must be in their original condition, unused, and in their original packaging. Customers are responsible for return shipping costs.
• If a return is not due to a manufacturing defect, the original shipping cost and any payment processing fees (credit card/PayPal) will be deducted from the total refund.
• For health and safety reasons, we are unable to accept returns on hygiene and bath products.
• Custom orders are non-refundable and non-returnable.
• The return policy for specific products may vary based on the manufacturer’s terms and conditions.

If you have any questions or need assistance with a return, we are happy to help. Please contact us for further details.

Q. What makes the PivotFit™ Shoulder Harness different from standard H-style harnesses?
A. The PivotFit™ distributes pressure more evenly across the chest with its body-contouring shape and curved pads. This enhances comfort, prevents skin irritation, and improves postural support—ideal for medical use in wheelchairs and positioning systems.

Q. How do I choose between the Dynamic and Standard styles?
A. Choose Dynamic Style for users with spastic tone—it allows moderate shoulder movement. Select Standard Style for users with severe kyphosis, scoliosis, or trunk rotation, as it offers firm, non-stretch support.

Q. Is this shoulder harness safe for users with respiratory or swallowing concerns?
A. The low-placed sternum strap reduces the risk of strangulation and allows for easier breathing and better access to clothing or medical devices around the chest area.

Q. What sizes are available and how do I measure for fit?
A. The PivotFit™ comes in 2X-Small to X-Large, fitting shoulder widths from 8¼" to 22". Measure across the back at shoulder blade level for an accurate fit. Always refer to the size chart for best results.

Q. Can this harness be used with any wheelchair or seating system?
A. The PivotFit™ features multi-directional pull straps that allow front or rear pull configuration during fitting, offering compatibility with most wheelchair backrests and custom seating systems.

Q. How do I clean and maintain the PivotFit™?
A. The harness is made from CORDURA® fabric and other high-durability materials that are machine washable and dryable. The smooth construction resists wrinkles and abrasion, preserving comfort and hygiene with daily use.

Q. How do I determine the size I need?