• The manufacturer offers a Limited Lifetime warranty on this product against defects in workmanship and materials arising under normal use by the original purchaser.
• Parts under warranty will be covered at no cost.
• Any labor cost for service under warranty is not covered as per our terms of sale.
• Standard manufacturer terms & conditions are applicable for warranty of this product.

Please call us for specific details.

• Returns are accepted within 30 days from the date of shipment. Unfortunately, we are unable to process returns beyond this period.
• A 15% restocking fee applies to all returns, along with any applicable shipping charges.
• All returns require a Returned Goods Authorization (RGA) number before being sent back. Returns without prior authorization cannot be accepted.
• Products must be in their original condition, unused, and in their original packaging. Customers are responsible for return shipping costs.
• If a return is not due to a manufacturing defect, the original shipping cost and any payment processing fees (credit card/PayPal) will be deducted from the total refund.
• For health and safety reasons, we are unable to accept returns on hygiene and bath products.
• Custom orders are non-refundable and non-returnable.
• The return policy for specific products may vary based on the manufacturer’s terms and conditions.

If you have any questions or need assistance with a return, we are happy to help. Please contact us for further details.

Q. Who is this chest support ideal for?
A. It’s designed for wheelchair users with trunk weakness, poor upper body control, or spinal alignment issues. It’s especially suitable for individuals who require firm support but also benefit from controlled stretch during movement or breathing.

Q. How is the Stayflex™ different from other chest harnesses?
A. Unlike traditional H-style chest harnesses, the Stayflex™ features a tapered design and dual stretch zones, giving users better posture control with less risk of over-tightening or breathing restriction. Its flexible material moves with the body without losing support.

Q. Will the Stayflex™ feel too restrictive or tight?
A. No. It offers the perfect balance between structure and flexibility. The controlled stretch material allows for movement and breathing while preventing trunk collapse during daily activities.

Q. What is standard and narrow styles?
A. Stayflex™ comes in Standard and Narrow Width styles to fit various body types. The Narrow Width is especially suited for women and users with smaller frames.

Q. What’s the difference between the zipper and no-zipper options?
A.

• Zipper Style: Makes it easier for caregivers to put on or remove the harness without disturbing shoulder straps. Ideal for users needing frequent access.
• No-Zipper Style: Offers a seamless design for minimal pressure points. Best for users who don't require frequent removal or prefer minimal hardware.

Q. What are the benefits of choosing a Stayflex over a standard H-Harness?
A. The Stayflex offers additional anterior trunk suport and covers more surface area for a more distributed control for the trunk.

Q. Is it compatible with all wheelchairs?
A. Stayflex™ requires a solid wheelchair back for proper installation. It should always be used with a properly-adjusted pelvic support to ensure safety and prevent user sliding.

Q. How do I determine the size I need?