• The product warranty is applicable as per the terms and conditions provided by the product manufacturer.

Please call us for specific details.

• No returns will be accepted after 30 days from the date of shipment.
• All returns are subject to a restocking fee as per manufacturers terms and conditions.
• All returns must have an RGA number (Returned Goods Authorization), unauthorized returns will not be accepted.
• We do not guarantee fulfillment of any desired purpose or product suitability to the user and this will not be considered as a valid reason for return.
• The products must be new, unused condition, not tampered with, in original packaging and returned at the customers expense in the original packaging.
• If your return is not due to any manufacturing defect then the original shipping cost will be deducted from the total refund.
• Hygiene, bath and toilet items cannot be returned once opened or used.
• Standard manufacturer terms and conditions apply for return policy of this product.

Please call us for specific details.

What is embecta?

BD pen needles and insulin syringes are now part of embecta, a global diabetes care company. embecta is the leading producer of insulin injection devices in the world. embecta broad portfolio of products, complemented by education, training, and support resources, helps people with diabetes deliver their insulin correctly. Embecta is solely focused on diabetes and are committed to advancing what's next in diabetes care.

Why did embecta spin-off from BD?

In an effort to provide the right level of focus in the diabetes space, BD spun-off their diabetes care business into a new company, embecta. This allows embecta the room to specialize in the diabetes market both with the pen needles and insulin syringes that are provided today, while focusing on developing new and innovative solutions that will improve the lives of people with diabetes going forward.

What happened to BD diabetes products?

BD pen needles and insulin syringes are now part of embecta. BD continues to sell other medical devices outside of the diabetes care space. For the past few years, embecta has been selling BD pen needles and insulin syringes. At this time, these products are being transitioned to new embecta packaging. Rest assured, you will continue to receive the same quality products, just with a new look.

Why is BD no longer in the brand name?

embecta is a different company than BD, and as part of that transition, need to brand the products as embecta. The embecta products are the same products, with the same manufacturing and quality, just brought to you now by embecta.

So, what is changing?

The packaging design of products is changing. Embecta will have a new look that represents the embecta brand, but the products are the same products you know and trust.

For pen needle users, the color of the box will remain the same. For example, if you use a 4mm pen needle the box will still be green.

If you are an insulin syringe user, you may notice a change to the color of your box. This was done in an effort to align the color of the box to the needle length. For 6mm syringes, the color is orange, for 8mm it is blue and for 12.7mm it is pink.

For both pen needle and insulin syringe users, you will notice that the product brand name no longer includes the BD logo and have also included product images on all packaging for easy identification.

Have there been any changes to the products?

No, manufacturing process and the materials used have not changed. Products are made in the same facilities and undergo the same quality control procedures at embecta as they did under BD.

Is the color of the box changing?

For pen needles, the color of the box will not change.

For insulin syringes, the box color will change. To move forward with consistency, and have shifted packaging so that the colors on the insulin syringe boxes align with needle length. For example, an 8mm syringe product will be in a blue box no matter if it is a 0.3ml, 0.5mL or 1mL barrel size. The barrel size is clearly called out on the box so both needle length and barrel size can be easily identified.