The manufacturer warrants slings to be free from defects in materials and workmanship after purchase by the original consumer/owner as below:

• Twelve Months Warranty: Standard Slings
• Fourteen Days Warranty: Disposable Slings
• The manufacturer will replace the product if found defective within the warranty period.
• The warranty is applicable only if disposable slings are not washed under any circumstances and its working load has not exceeded 500 lbs.
• The warranty is not applicable to the damage caused by using unsuitable environmental conditions or failure to maintain the product in accordance with user and service instructions.
• Any alteration, modification, or repair will void the warranty. Normal wear and tear, consumer neglect and willful destruction are not covered under the warranty.
• Parts under warranty will be covered at no cost. Any labor cost for service under warranty is not covered as per our terms of sale
• Standard manufacturer terms and conditions apply to warranty of this product.

Please call us for specific details

• Unfortunately hygiene items cannot be returned once opened, due to health concerns.
• Standard manufacturer terms & conditions are applicable for return policy of this product.

Please call us for specific details

Q: Who is the Hoyer Access Head Support Sling suitable for?
A: This sling is intended for residents in a seated position who require assistance during toileting procedures. It is not suitable for all residents and should only be used following a proper assessment.

Q: What is the maximum weight capacity of this sling?
A: The Hoyer Access Head Support Sling supports residents weighing up to 500 lbs.

Q: Can this sling be used as a general-purpose lift sling?
A: No, this sling is not designed for general lifting or transfers. It is specifically intended to facilitate toileting procedures.

Q: Is the sling comfortable for residents during use?
A: Yes, the sling is padded to provide additional comfort and support while ensuring safe positioning of the resident’s head.

Q: How easy is it for caregivers to fit and use the sling?
A: The sling is designed to be simple and intuitive to fit, reducing the time and effort required for safe toileting assistance.

Q: What safety precautions should be taken when using this sling?
A: An assessment must be performed to confirm resident suitability. Using the sling on inappropriate residents may pose safety risks, so adherence to care guidelines is essential.