Jonti-Craft Up-n-Down Steps - Kids Handwashing Step Stool

• Manufacturer warrants this product to be free of defects in materials and workmanship for the limited lifetime to the original consumer/purchaser.
• This product was built to exacting standards and carefully inspected prior to shipment.
• Manufacturer unconditionally guarantees customer satisfaction on all products.
• If you are not satisfied with any product, simply call manufacturer before it has been used and manufacturer will arrange to have it shipped back to their plant for replacement.
• Manufacturer will also extend the guarantees against any defect in material or labor, absent any misuse or damage by the customer.
• Parts under warranty will be covered at no cost. Any labor cost for service under warranty is not covered as per our terms of sale.
• The product warranty is applicable as per the terms and conditions given by the product manufacturer.

Please call us for specific details.

• We want you to be completely satisfied with your purchase. Returns are accepted within 30 days from the date of shipment.
• Customers must follow the procedure outlined in the manufacturer's limited warranty for all returns.
• All returns are subject to a minimum 20% restocking fee (except for warranty-related returns), plus return freight costs.
• All returns require an RGA (Returned Goods Authorization) number. Unauthorized returns cannot be accepted.
• We strive to provide quality products, but we cannot guarantee that an item will meet a specific purpose or individual suitability. Unfortunately, this cannot be considered a valid reason for return.
• To qualify for a return, products must be in new, unused condition, untampered with, and in their original packaging. Return shipping costs are the customer's responsibility.
• Items not returned in their original packaging and/or condition may be subject to additional charges after inspection.
• If the return is not due to a manufacturing defect, the original shipping cost and any credit card or PayPal processing fees will be deducted from the total refund.
• Custom orders are non-refundable and non-returnable.
• The return policy follows the standard terms and conditions set by the manufacturer.

If you have any questions or need further assistance, please feel free to contact us. We are happy to help!