• Manufacturer provides 1 Year limited warranty against manufacturing defects from the date of purchase.
• Parts under warranty will be covered at no cost.
• Any labor cost for service under warranty is not covered as per our terms of sale.
• Standard manufacturer terms & conditions apply for warranty of this product.

Please call us for Specific Details.

• We gladly accept returns within 30 days from the date of shipment for a full refund. Unfortunately, we are unable to process returns beyond this timeframe.
• To ensure a smooth return process, all items must be returned in their original condition and packaging.
• A Returned Goods Authorization (RGA) number is required before sending back any item. This helps us process your return efficiently.
• Items must be new, unused, and untampered to qualify for a refund. Customers are responsible for return shipping costs.
• If a return is not due to a manufacturing defect, any applicable payment processing fees (credit card/PayPal) will be deducted from the refund.
• This product is subject to the standard return policy set by the manufacturer.

If you have any questions or need assistance with your return, our team is happy to help. Please contact us for further details.

Q. How does the Lunderg Bed and Chair Alarm System help prevent falls?
A. It alerts caregivers in real-time when a person attempts to stand up or has already left the bed or chair, allowing for quick intervention.

Q. How does the wireless sensor pad work?
A. The sensor pad connects wirelessly to a handheld monitor, triggering an alarm or vibration when weight is removed.

Q. Can I adjust the volume of the alarm?
A. Yes, the system allows you to adjust the volume from low to high or set it to vibration-only mode for silent alerts.

Q. Does the alarm come with a portable pager?
A. Yes, it includes a pocket-size portable pager with a clip for easy carrying and a wall-mount bracket for fixed placement.

Q. Are batteries included with the system?
A. Yes, all required batteries are included, so it’s ready to use right out of the box.

Q. Is the sensor pad resistant to moisture?
A. Yes, the sensor pads are incontinence-resistant and easy to wipe clean for hygiene and durability.

Q. How do I prevent false alarms?
A. The system includes an anti-slip sticker to help keep the pad securely in place and minimize false alerts.

Q. What is the signal range for Alarm System?
A. The signal range is up to 400 feet (122 meters) in open spaces. Indoors, range may vary based on building materials—wood and drywall allow better performance, while concrete, brick, or metal can reduce or block the signal. We recommend testing in your intended area.

Q. Where and how should I install the sensor pads?
A. Installation depends on the pad type. Standard bed pads go on top of the mattress under a fitted sheet. Under-mattress pads are placed beneath the mattress. Chair sensor pads can be positioned directly on chairs, recliners, or sofas for easy use across different seating surfaces.

Q. How long do the batteries last?
A. The pager uses 2 AA non-rechargeable batteries, but if you desire you can switch to rechargeable ones, so you can re-use them. Battery lifespan depends on usage and range. Sensor pads have a built-in non-rechargeable battery lasting about 15 months—after that, the pad should be replaced for safety.

Q. Can I connect more than one device to the pager?
A. One pager can be paired with up to 3 compatible devices at the same time, like bed and chair sensor pads or call buttons.