Ormesa New Novus Special Needs Stroller | Novus Pushchair

The manufacturer offers warranty of Two Years from the date of the purchase. Product warranty will not be liable for damage in the following cases:

• Use by an unsuitable person
• Incorrect assembly of parts or accessories
• Unauthorized modifications or service
• Use of other than original replacement parts
• Use of parts subject to wear (Seat and Backrest, wheels, etc.)
• Improper use (such as, transporting objects or loads larger or heavier than the product capacity)
• Damage caused by incorrect use and lack of regular maintenance
• Exceptional events
• Modifications to a product not done by manufacturer may also invalidate the Warranty.
• Parts Under Warranty will be covered at no cost.
• Any labor cost for service under warranty is not covered as per our terms of sale
• Standard manufacturer terms and conditions are applicable for warranty of product

• No returns accepted after 30 days from date of shipment
• All returns are subject to a 25% restocking fee
• All returns must have an RGA number (Returned Goods Authorization Number) unauthorized returns will not be accepted
• The products must be in new, unused condition, not tampered with, in original packaging and returned at the customer's expense in the original packaging
• If your return is not due to any manufacturing defect then the original shipping cost and credit card/paypal processing fee will be deducted from the total refund
• No returns accepted for Hygiene & Bath products due to health concerns
• Custom orders are non-refundable and non-returnable
• Standard Manufacturer Terms & Conditions Apply for Return Policy of this Product

Please call us for specific details