Gateway Sliding Bath Transfer Bench with Swivel Seat by Platinum Health

1-Year Limited Warranty

• Manufacturer warrants its products to be free from defects in materials and workmanship under normal use & service for the period of 1-Year from the date of purchase.
• This limited warranty applies to the original purchaser only and is non-transferable.
• If within such warranty period any such product shall be proven to manufacturer's satisfaction to be defective, such product shall be repaired or replaced at the manufacturer's option with new or refurbished parts.
• Manufacturer's obligation and your exclusive remedy under this warranty shall be limited to such repair and/or replacement.
• Product repairs shall not extend this warranty - coverage for repaired product shall end when this limited warranty expires.
• This warranty does not include any labor or shipping charges incurred in replacement part installation or repair of any such product.
• Attempting to service the product by anyone other than manufacturer-certified technician will void this warranty.
• Standard manufacturer terms & conditions apply for warranty of this product.
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• Unfortunately hygiene items cannot be returned once opened, due to health concerns.
• Standard manufacturer terms & conditions are applicable for return policy of this product.

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Q. What makes the Gateway transfer bench different from a regular shower chair?
A. Unlike basic plastic benches, this model has a 360° swivel seat and sliding rails for smoother transfers. It also has soft padding for skin protection and a rustproof aluminum frame, offering superior comfort, hygiene, and long-term value.

Q. How does the sliding and swivel function work?
A. The swivel seat rotates 360 degrees. The sliding mechanism allows the seat to glide smoothly across the bench into the tub, helping users enter and exit with minimal strain or help.

Q. Is the frame rustproof and safe for long-term use in the bathroom?
A. Yes! The frame is made of rust-resistant aluminum and medical-grade materials that are built for daily, long-term use in moist environments.

Q. Is the seat comfortable for extended use?
A. Absolutely. The seat and backrest are padded, which is non-absorbent, quick-drying, and softer than hard plastic chairs. It adds both comfort and safety during longer bathing sessions.

Q. Does it lock into place during transfer?
A. Yes. Both the swivel and sliding features have locking mechanisms to secure the seat in place during transfers and prevent accidental movement.

Q. Can I travel with this bench or take it to another home?
A. While not foldable, the bench is lightweight and easy to assemble and disassemble, making it travel-friendly for those who need to move it between locations.

Q. Is this transfer bench easy to assemble?
A. Yes, the Gateway transfer bench is designed for quick and easy assembly without the need for any tools.

Q. Will this bench fit in my bathtub or shower at home?
A. Yes, the bench is designed to be universally compatible with most tubs and showers. It’s fully reversible, meaning it can be installed for both left- and right-hand side entry. If you have a non-standard tub, measuring the width and confirming the frame (33–34" wide) is recommended.

Q. Is the seat height adjustable to match different tub heights?
A. Yes. The bench includes adjustable vertical legs to raise or lower the height by up to 3 inches, ensuring a secure and comfortable fit for various tub depths.

Q. Can it support heavier users?
A. Yes, it has a weight capacity of up to 330 lbs, offering safe support for most users needing assistance during bathing.