• Manufacturer warrants to the original end purchaser of the product that the product is free from defects in material and workmanship under normal use and service.
• This warranty does not cover normal deterioration of the product due to wear and exposure.
• This warranty does not apply to any product that has been subject to misuse, abuse, neglect, alteration, accident, usage not in accordance with product instructions, acts of God, or improper installation, or that has been used for rental purposes or repaired by someone other than manufacturer
• Parts under warranty will be covered at no cost. Any labor cost for service under warranty is not covered as per our terms of sale.
• The product warranty is applicable as per the terms and conditions given by the product manufacturer.

Please call us for specific details.

• All returns are subject to a 10% restocking fee
• No returns will be accepted after 60 days from date of purchase.
• Only stock items may be returned.
• All returns must have an RGA number (Returned Goods Authorization) unauthorized returns will not be accepted.
• The products must be new, unused condition, not tampered with, in original packaging and returned at customer's expense in original packaging.
• If your return is not due to any manufacturing defect then the original shipping cost and credit card/paypal processing fee will be deducted from the total refund
• All freight charges, fuel surcharges, handling fees and additional freight services are non-refundable.
• No returns accepted for Hygiene & Bath products due to health concerns
• Custom orders are non-refundable and non-returnable.
• Standard manufacturer terms & conditions are applicable for return policy of this product.

Please call us for specific details

Q: How does the ramp provide traction?
A: It features a grooved aluminum surface to ensure excellent slip resistance.

Q: How easy is it to install the PVI OnTrac Ramp?
A: The ramp is designed for quick and easy installation, often taking just minutes to set up. It requires minimal tools and no permanent modifications, making it ideal for temporary or semi-permanent accessibility solutions.

Q: Is this ramp permanent, or can it be moved later if needed?
A: The PVI OnTrac Ramp is classified as semi-permanent — meaning it’s heavy-duty enough to stay in place, but not permanently attached. It can be relocated if necessary without damaging property.

Q: I’m worried about safety — will this ramp feel stable for someone with limited balance or mobility?
A: Absolutely. The ramp is made from high-strength aluminum and features a full-length, textured, slip-resistant surface for confident footing and smooth wheeled access — even in wet weather.

Q: Will this ramp block my door from opening or closing properly?
A: Not at all. It’s designed to sit flush with the threshold, and its low-profile sides and tapered edges ensure your doors open and close freely.

Q: How does this ramp handle rain, snow, or ice? Does it get slippery?
A: The ramp is built to perform in all weather conditions. Its grooved aluminum surface channels water away and provides slip-resistance even in snow or rain.

Q: What if the ground is uneven — will the ramp still sit level and feel solid?
A: Yes, the PVI OnTrac Ramp comes with adjustable legs to help you level it even on uneven surfaces like pavers, slight slopes, or settled concrete.

Q: Will this support a power chair, scooter, or someone pushing a wheelchair with a caregiver?
A: Absolutely. It’s rated up to 850 lbs capacity, making it suitable for heavy-duty power chairs, bariatric wheelchairs, and even caregiver assistance.