• Manufacturer warrants to the original end purchaser of the product that the product is free from defects in material and workmanship under normal use and service.
• This warranty does not cover normal deterioration of the product due to wear and exposure.
• This warranty does not apply to any product that has been subject to misuse, abuse, neglect, alteration, accident, usage not in accordance with product instructions, acts of God, or improper installation, or that has been used for rental purposes or repaired by someone other than manufacturer
• Parts under warranty will be covered at no cost. Any labor cost for service under warranty is not covered as per our terms of sale.
• The product warranty is applicable as per the terms and conditions given by the product manufacturer.

Please call us for specific details.

• All returns are subject to a 10% restocking fee
• No returns will be accepted after 60 days from date of purchase.
• Only stock items may be returned.
• All returns must have an RGA number (Returned Goods Authorization) unauthorized returns will not be accepted.
• The products must be new, unused condition, not tampered with, in original packaging and returned at customer's expense in original packaging.
• If your return is not due to any manufacturing defect then the original shipping cost and credit card/paypal processing fee will be deducted from the total refund
• All freight charges, fuel surcharges, handling fees and additional freight services are non-refundable.
• No returns accepted for Hygiene & Bath products due to health concerns
• Custom orders are non-refundable and non-returnable.
• Standard manufacturer terms & conditions are applicable for return policy of this product.

Please call us for specific details

Q. What kind of doorways is this ramp compatible with?
A. It’s perfect for the doorways that swing in.

Q. How do I clean and maintain the PVI Self Supporting Threshold Ramp?
A. This ramp is virtually maintenance-free, but to keep it in great shape, regularly clear away dirt and debris. In winter, avoid using metal tools on snow or ice—opt for a plastic shovel or a non-corrosive, pet-safe ice melt. These simple steps will help preserve the ramp's surface and traction.

Q: Is this ramp suitable for indoor and outdoor use?
A: Yes, the ramp is constructed from welded aluminum, which is rust-resistant and weatherproof, making it ideal for both indoor and outdoor environments.

Q: Will this ramp stay in place without needing to be bolted down?
A: Yes. The ramp features a grip surface and solid weight, which helps it stay in place during normal use. However, pre-drilled mounting holes are included if permanent anchoring is preferred for extra safety.

Q: Can this ramp handle power chairs and heavy scooters?
A: Absolutely. The ramp supports a weight capacity of up to 600 lbs, making it suitable for manual wheelchairs, power chairs, mobility scooters, and walkers.

Q: Does this ramp come pre-assembled?
A: Yes, the PVI Threshold Ramp is a one-piece design, so there’s no assembly required. It’s ready to use straight out of the box.

Q: How do I choose the right size for my threshold?
A: Measure the vertical rise from the ground to the top of the threshold. The ramp comes in different sizes, typically ranging from 1" to 4" high. Choose a ramp height that closely matches your threshold for the smoothest transition.