• The product warranty is applicable as per the terms and conditions provided by the product manufacturer.

Please call us for specific details.

• No returns will be accepted after 30 days from the date of shipment.
• All returns are subject to a restocking fee as per manufacturers terms and conditions.
• All returns must have an RGA number (Returned Goods Authorization), unauthorized returns will not be accepted.
• We do not guarantee fulfillment of any desired purpose or product suitability to the user and this will not be considered as a valid reason for return.
• The products must be new, unused condition, not tampered with, in original packaging and returned at the customers expense in the original packaging.
• If your return is not due to any manufacturing defect then the original shipping cost will be deducted from the total refund.
• Hygiene, bath and toilet items cannot be returned once opened or used.
• Standard manufacturer terms and conditions apply for return policy of this product.

Please call us for specific details.

Frequently Asked Questions:

Q1. Can two briefs/pads be used at the same time (also known as diaper doubling)?

No. In general, two tape-tab briefs (adult diapers), two pairs of pull-on disposable underwear, and other products with a moisture-proof backing should never be worn together. People who wear two incontinence garments on top of one another may believe they are doubling the absorbency and protection of these products, but they likely are causing more harm than good. Here's why:

• Incontinence briefs and pull-ons have a plastic, waterproof backing to contain fluid. If you double diaper, when the first garments fills up, the excess fluid does not simply flow through into the second garment below it. Instead, it’s more likely the excess fluid will leak out of the sides and onto clothing and furniture.
• Double diapering can act like insulation, holding in heat and water vapour close to the body and creating an unhealthy environment for skin.
• Having two garments on can be extremely uncomfortable for the wearer.
• It can cost twice as much

Q2. What do I do if I have the right product style and right fit, but I am still leaking?

Not all products are designed with the same absorbency level. Consider a product with a higher protection level or add a booster pad to your current product.

Q3. Can I use powders to help neutralize odors with Tranquility products?

Typically powders are not used to neutralize odors and powders should not be necessary with Tranquility Products. They use a special blend of materials that neutralizes the pH level of urine and reduces odor.

Q4. What is the wetness indicator? How does it work?

The wetness indicator are printed lines that run the length of the product; when moisture is present the indicator line will turn blue. This makes it easy and convenient to know when a change is needed, to protect your skin.

Q5. How do you know by looking at the wetness indicator that the product needs to be changed?

The yellow lines on the wetness indicator will turn blue indicating that wetness is present. When the line is solid blue up to two fingers from the front or back of the product, that is indication that a change is needed.

Q6. How do I know what size of product is right for me?

Start with taking the measurement of the largest part of your body between the waist and hip. Fitting that measurement will give you a good place to start. Remember when fitting products that leg openings should be snug-fitting with no gaps. If using a tape-tab style product, tapes should land halfway between the belly button and the hips.

Q7. Will drinking less fluid help with my incontinence?

No. Cutting back on fluid intake can lead to dehydration, constipation and irritation of the bladder. It is true that certain types of fluids should be avoided, such as alcohol and caffeine, which irritate the bladder.

Q8. I have a rash, can I use diaper rash cream or other creams with Tranquility Products?

Tranquility Brand products do not require the use of a barrier cream. However, if someone needs to use a barrier cream, we recommend only using a pea-sized amount of a water-based cream.

Q9. My product broke open and there are little beads coming out, are those harmful?

The beads are the super absorbent polymer that absorbs the liquid inside the product. The absorbent polymer is not harmful, it is a standard component in all diaper products, including baby products. However, be extremely careful when cleaning up the beads, as they can be very slippery if stepped on.

Q10. Are your Tranquility products hypoallergenic?

They do not contain known allergens.