Varilite Reflex Non-Adjustable Skin Protection Cushion

• Manufacturer warrants this product to be free from defects in materials and workmanship for a period of 2 years after purchase by the original consumer/owner.
• Cushion cover is not covered under this warranty.
• The manufacturer will replace the product if found defective within the warranty period.
• The warranty is not applicable to the damage caused by using unsuitable environmental conditions or failure to maintain the product in accordance with user and service instructions.
• Any alteration, modification, or repair will void the warranty, normal wear and tear, consumer neglect and willful destruction are not covered under the warranty.
• Parts under warranty will be covered at no cost.
• Any labor cost for service under warranty is not covered as per our terms of sale.
• Standard manufacturer terms & conditions apply for warranty of this product.

Unfortunately hygiene items cannot be returned once opened, due to health concerns. The only products that can be returned are unopened boxes.

If the product is unopened, then the following policy will be applied:

• Returns are accepted within 30 days from the date of shipment.
• All returns are subject to a 30% restocking fee.
• All returns require an RGA (Returned Goods Authorization) number. Unauthorized returns cannot be accepted.
• To be eligible for a return, products must be in new, unused condition, untampered with, and in their original packaging. Return shipping costs are the customer's responsibility.
• If the return is not due to a manufacturing defect, the original shipping cost and any credit card or PayPal processing fees will be deducted from the total refund.
• Custom orders are non-refundable and non-returnable.
• The return policy follows the standard terms and conditions set by the manufacturer.

If you have any questions or need further assistance, please feel free to contact us. We are happy to help!

Q: How do Varilte cushions work?
A: Air in a Varilite cushion supports the load, while foam keeps the air where it's needed and preserves the cushion shape. Learn more about the Varilite Air-Foam technology

Q: How is the cushion adjusted properly?
A:

• For both Pressure Setting Valve (PSV) and standard valves, begin with the cushion fully inflated and valve closed. Transfer onto the cushion.
• For a PSV, turn the valve clockwise until the pre-determined number appears in the indicator window. Air will escape until the valve automatically shuts off (approximately 10-15 seconds). Once the valve has shut off the release of air, close the valve by turning it clockwise. See PSV operating instructions for more information.
• For a standard valve, slowly turn the valve counterclockwise to release the air. Listen for a change in pitch and close the valve by turning clockwise. Air level is determined by the amount of support or stability needed by the user, comfort, and activity level. See seating system instructions for more information.

Q: Why do some seat cushions have an indentation?
A: The cushion is designed to indent in the sacral-ischial area. The soft, less firm foam of the sacral-ischial area, by design, exerts less "push back" on the cushion fabric than the surrounding firmer foam. See Sacral-ischial foam indentation detailed information

Q: Will a 16" x 18" cushion fit in a 17" x 18" chair?
A: No. Select the cushion that is 1" larger. For example if your wheelchair size is 17" x 18", select an 18" x 18" cushion. The cushion will accommodate the 1" size difference without affecting its performance.

Q: Are Varilite cushions available in custom sizes?
A: Varilite cushions are available in a wide range of widths and depths. Size selection is frequently updated to meet the needs of customers. Standard sizes often accommodate custom wheelchairs well. If you need a size that is not currently available, select the cushion that is 1" larger as explained in the above question.

Q: How do I maintain my Varilite seating system and back support?
A: We recommend that you leave the valve open and allow the cushion to fully inflate overnight at least once a week to maintain optimal cushion performance and foam integrity. Check your cushion's inflation level daily to ensure optimal seating and positioning.

Q: What is the weight capacity for Varilite seat cushions?
A:

Q: What do I do if I get a hole in my cushion?
A: Although the bladder of the cushion is puncture-resistant, it is not puncture-proof. If you do get a hole in your cushion, there are two options; either request for a repair kit or send it for repair. See warranty for more information.

Q: Are the cushion covers washable?
A: Absolutely. All covers may be machine-washed and air-dried. We suggest zipping the cover closed and using the gentle cycle setting when machine-washing our covers.

Q: Is the cushion and cover fabric waterproof?
A: Incontinence covers are available for all VARILITE seat cushions, meaning fluid will not penetrate the cushion cover and will wick away from the user. In addition, the cushion itself is waterproof.

Q: Is there any latex in Varilite cushions or covers?
A: No.

Q: What do I do if the valve breaks or comes loose?
A: If the valve breaks or comes loose, you can request a valve replacement kit or you may send it for repair. See warranty for more information.

Q: What makes the Varilite Reflex Cushion ideal for users who can't regularly adjust their seating?
A: The Reflex cushion uses Varilite’s self-inflating Air-Foam Floatation technology, which automatically adjusts without user input. It is non-adjustable by design, making it perfect for users who may have difficulty managing air levels themselves.

Q: Does the cushion bottom slip or slide around in the wheelchair?
A: No, the Reflex cushion cover's underside is made of tough nonslip material with a hook and loop closure for added security.