• The product warranty is applicable as per the terms and conditions provided by the product manufacturer.

Please call us for specific details.

• No returns will be accepted after 30 days from the date of shipment.
• All returns are subject to a restocking fee as per manufacturers terms and conditions.
• All returns must have an RGA number (Returned Goods Authorization), unauthorized returns will not be accepted.
• We do not guarantee fulfillment of any desired purpose or product suitability to the user and this will not be considered as a valid reason for return.
• The products must be new, unused condition, not tampered with, in original packaging and returned at the customers expense in the original packaging.
• If your return is not due to any manufacturing defect then the original shipping cost will be deducted from the total refund.
• Hygiene, bath and toilet items cannot be returned once opened or used.
• Standard manufacturer terms and conditions apply for return policy of this product.

Please call us for specific details.

Frequently Asked Questions:

Q1. Will the skin barrier become less sticky after touching it?

The FormaFlex skin barrier is designed to be stretched by hand. However, it is important you do not overhandle the product, and your hands are clean and free from lotions or powders.

Q2. Can the FormaFlex skin barrier be cut?

The FormaFlex skin barrier will still work as expected even if it is cut to the correct size.

What if I overstretch the skin barrier?

One of the key benefits to the FormaFlex skin barrier is that it is very flexible. If the skin barrier material is overstretched, simply smooth and rub it towards the stoma to ensure no peristomal skin is showing.