Danmar Hensinger Head Support with High Back - Neck & Head Alignment Aid

• Manufacturer warrants all its products against defects in material or workmanship for 90 days from invoice date.
• This warranty does not cover normal wear and tear, cost of inconvenience, property damage, abuse, accident or similar incidents.
• Parts under warranty will be covered at no cost. Any labor cost for service under warranty is not covered as per our terms of sale.
• Standard manufacturer terms and conditions are applicable for warranty of this product.

Please call us for specific details

We strive for your complete satisfaction with every purchase. If you need to return or exchange a standard, unused item, we are happy to assist within 30 days of the invoice date. Please contact us to obtain a Return Authorization Number (RGA) before shipping any items back.

• Items returned after the initial 30-day period will be considered on a case-by-case basis and may be subject to a restocking fee.
• To ensure a smooth return process, all items must be returned in new, unused condition, in their original packaging, and shipped at the customer's expense.
• Please note that original shipping costs and any credit card or PayPal processing fees will be deducted from refunds for returns that are not due to manufacturing defects.
• For health and safety reasons, hygiene and bath products are not eligible for return.
• Customized, premium color, or modified products, including items with attached padding, are made to your specifications and therefore are not returnable.
• Due to their unique nature, please understand that customized or modified orders are not eligible for returns.
• Our standard manufacturer terms and conditions apply to this product's return policy.

For specific details and to discuss your particular needs, please contact our customer service team. we’re happy to help!

Q. What is the purpose of the Hensinger Head Support with High Back?
A. This head support helps maintain mid-line head alignment, improving breathing, swallowing, and feeding, while enhancing social interaction and attentiveness during classroom or daily activities.

Q. What is the difference between the mounted and unmounted versions?
A. The mounted version includes a mounting plate and straps for secure attachment to a wheelchair or seating system. The unmounted version does not include hardware and is intended for custom or alternative setups.

Q. What sizes are available, and how do I choose the right one?
A. Available in X-Small (9" neck), Small (12"), Medium (14"), and Large (16"). Measure neck circumference (A) and shoulder-to-ear height (B) to select the correct fit. For example, Medium fits 14" neck and 2" shoulder-to-ear.

Q. What materials is it made from, and is it comfortable for extended use?
A. The support is made from vinyl-coated Casa Tan foam with soft cotton covers (Blue standard; Black available with lead time). It features pliable reinforcement for comfort and durability, plus a quick-release buckle for easy use.

Q. How much occipital (back-of-head) support does the high-back version offer?
A. The High Back model adds 1" of extra height, offering enhanced occipital and upper neck support, especially beneficial for users who need greater rear stabilization.

Q. Is the Hensinger Head Support returnable or customizable?
A. Due to its medical and custom-fit nature, non-standard sizes and custom orders are non-returnable. Please ensure accurate sizing before ordering.